Frequently asked customer questions
Here are answers to the most common questions about Your Date Genie, our services, and our policies. If you don't find what you're looking for, please contact us directly.
What services does Your Date Genie offer?
Our goal is simple: you focus on love, we handle the planning.
How does Your Date Genie work?
Based on your answers, your Genie crafts up to three personalized date ideas and a polished Date Card with logistics, scripts, directions, and thoughtful touches. You can refine, adjust, or build the full experience with your AI concierge.
What makes Your Date Genie unique?
We don’t generate generic lists—we craft tailored experiences that feel personal and intentional. Your Genie remembers your preferences, protects your privacy, supports local businesses, and ensures every plan is thoughtful, seamless, and full of connection.
Where does Your Date Genie operate?
Whether you need a local date, a travel itinerary, or a remote experience, your Genie can curate it.
Select in-person events, mixers, and pop-ups are hosted regionally throughout the year.
How do I start planning my date?
We’ll collect your name, email, city/neighborhood, and relationship type.
Optional details—such as your partner’s name, hobbies, surprise level, and preferred “date vibe”—help us craft a truly personalized experience.
From there, your Genie takes over.
Service & Policy FAQs
Is Your Date Genie a matchmaking or dating service?
No. We do not introduce new partners or provide matchmaking.
We exclusively support people who are already in relationships or actively dating.
Does Your Date Genie make reservations for me?
Your Genie provides restaurant links, booking options, and recommendations.
Unless your tier specifies otherwise, final booking and payments are completed by you, ensuring accuracy and security.
Can you guarantee availability at restaurants or venues?
We provide the best options based on timing and preference, but we cannot guarantee reservations or availability at third-party businesses.
We always offer alternatives if something is fully booked.
Is my personal information kept private?
Absolutely.
We never sell or share your personal details.
Your information is used solely to personalize your experience and handled according to our Privacy Policy.
Are my conversations with the AI stored or shared?
AI conversations may be used in aggregated, anonymized form to improve service.
We do not access or disclose personal details.
Is Your Date Genie responsible for issues with restaurants or vendors?
We curate high-quality recommendations, but Your Date Genie is not liable for third-party experiences, including delays, cancellations, pricing changes, or service quality.
Do you offer refunds?
Because Date Cards and plans are personalized intellectual output, credits and plans are non-refundable.
We are happy to adjust or refine your plan to ensure it fits your needs.
Do credits expire?
No.
Credits roll over month to month or year to year depending on your plan, and they never expire.
Can I pause my subscription?
Yes. You can pause your monthly or annual plan anytime.
Your unused credits remain available in your account.
Do you plan proposals or major celebrations?
Yes — Your Genie can design detailed proposals, anniversary plans, and multi-step celebrations.
However, we do not manage in-person execution or operate as event staff.
Can I plan a date for someone other than my partner?
Yes—many clients plan experiences for their spouse, fiancé(e), partner, or someone they’re dating.
We do not support planning experiences that involve deception or violate trust.